RETURN/EXCHANGE Your Order
Enter your order number and email address to access your order details.
From there you can check its current status, track your shipment, download your invoice, initiate an exchange or a return.
RETURN AND EXCHANGE PROCEDURE
1. By logging in the My Account or Order Status sections from the Help Area and entering the email and order number, you can indicate the goods for which you want to start the online return procedure. Through the same procedure, it is also possible to make exchanges with different sizes of the same product, in this case there will not be any additional charges and no refund will be issued. In case of issues, you can start the return/exchange procedure also by contacting our Client service.
2. Securely repackage your item(s) in the original order box if possible, if not use appropriate packaging for shipment. Use the return label provided.
3. Call the courier UPS or DHL to arrange a pickup (regardless of the original shipping method and courier) or bring your parcel to an Access point. You can find further contacts and access point information on DHL or UPS website. Please make sure the courier collects your parcel within 30 days from the delivery date.
4. We will verify and accept your order within 1-3 business days (during peak season it might take up to 7 working days) from when we receive your return. We will send you an email to confirm the credit has been issued.
If you have selected Cash on Delivery as your payment method, please communicate to our Client service your bank details in order for us to be able to process your refund:
Account Holder Name and Surname
SWIFT Code / BIC
The refund you will receive will include both the costs of returned items and the original shipping costs. For our return service, you will be deducted a sum equal to the order shipping costs (in case you have taken advantage of free shipping, your return will be costless).
Please note we can issue the refund only through the same payment method used for the original purchase. Cash on Delivery orders (where available) will be refunded through wire transfer.
The timing for your refund to show in your account will depend on the payment method used when purchasing and on local banking procedures.
We recommend shipping returned items using the procedure and courier described above, for tracking and insurance purposes.
However, if you prefer to use your own shipping method, please ship your return items to:
DIESEL SPA C/O
DHL Supply Chain
Via Scovizze, 1
36033 ISOLA VICENTINA (VI)
If you choose to return the package using a different courier or shipping method, all return shipping charges will be at your expense and must be pre-paid by you.
Diesel will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled or damaged.
If you have any question or need help with your account, you may contact us to assist you.
We will respond to every message within 1 working day. Monday to Saturday, excluding national holidays.
From 9 am to 8 pm CET (from 8 am to 7 pm GMT), Monday to Saturday.
From 9 am to 8 pm, Monday to Saturday.